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2023.07.13

Bluetooth connection problem of our products in Windows 11 version 22H2

*Click on image to enlarge.

We have found that many of our Bluetooth products are not able to connect when using Windows 11 version 22H2 with the default Windows settings. We apologize for any inconvenience this may cause. This problem can be solved by changing the default settings of Windows 11.

*Default settings of Windows 11 (no connection)
Settings > Bluetooth & devices > Devices

"Bluetooth device discovery = Default"

In this state, our product does not appear in Bluetooth devices and cannot be connected.

*Solution
Settings > Bluetooth & devices > Devices

Change the setting to "Bluetooth device discovery = Advanced".

Our product will appear in the Bluetooth devices and can be connected.

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